Small Items (delivered by Evri) can be returned for free. You can arrange a free return with Evri here. You are welcome to return your parcel using an alternative service, however you will be responsible for the associated postage costs, and we will not reimburse the charges incurred.
Whichever way you decide to make the return, please keep hold of your proof of return receipt until you see the refund in your account.
Large items (delivered by two-man delivery) require a collection to be booked and there is a £39.99 collection fee that will be deducted from your refund. Please get in touch to request a collection. We are unable to accept Large Item returns made with other delivery partners that we are not associated with. Collections must be booked by DUSK directly, with one of our chosen delivery partners.
You will receive an email within 14 days of us receiving your return, to confirm the details of your refund. Please allow a minimum of 14 days from the date that the item was returned/collected before chasing your refund.