Please allow a minimum of 14 days from the date that the item was returned/collected before chasing your refund. If 14 days has passed and you have not yet received your refund, please get in touch with our dedicated team to look into this for you.
All refunds will be made to the original method of payment and can take up to an additional 3 – 5 days after being processed to appear on your bank or credit card statement. PayPal refunds should be available within just a few hours of being processed. You will receive an email within 14 days of us receiving your return, to confirm the details of your refund.
Please note that any delivery charges paid will not be reimbursed and that the £39.99 collection fee (for Large Items) will be deducted from your refund.