Please report any damaged or faulty items within 7 days of delivery. If you contact us more than 7 days after the delivery took place, we will not be able to investigate this further.

Please make sure you send over images/videos showing the fault and the DUSK label, so we’re able to identify the issue. For Large Items, we do require the Batch Number from the white label, often found on the outside of your box, front or underside of your product.

Our team will work with you to find the best resolution, we cannot guarantee this will result in a replacement or refund however, we will work to resolve the issue for you in the best way possible.

Please do not return any items to us until you have contacted us, as we will not reimburse charges incurred for making the return unless they have been pre-approved by our team.