Once you have returned your item(s) or they have been collected, it can take up to 14 days to reach us.

 

We aim to process all returns within 5 working days of receiving them, but kindly ask that you allow 14 days for us to process your refund.

 

When your refund has been processed, you'll receive an email to confirm the details of your refund. All refunds are processed to the original payment method and can take up to 5 working days to be visible in the account, depending on your bank.

 

If you purchased using a Gift Card, refunds will initially be refunded back onto the card before any other payment methods. This will be stated on your refund confirmation email. If you need us to resend your Gift Card details, get in touch and we will be happy to help.