We're sorry to hear that there appears to be a structural issue with your DUSK item. This is far from what we expect and would be happy to help further.

Before reporting the fault, please ensure that you have followed the instructions accurately and in order. Steps that are missed or not followed in order may result in misalignment or structural problems.

If you still require further assistance, please submit a query and ensure to attach images and videos that allow us to identify the DUSK product and the fault identified.