We're extremely sorry to hear that your property was damaged during delivery.

Please note that we're only able to help with damages that are reported within 24 hours of delivery and where the property was properly prepared for delivery. This includes moving any obstacles and covering floors and surfaces.

You can read more about our terms and conditions for preparing for your delivery here.

If this has been followed and you need to proceed, please ensure that you attach images and videos to support your claim.