We're extremely sorry to hear that your property was damaged during delivery.

Please note that we're only able to help with damages that are reported within 24 hours of delivery and where the property was properly prepared for delivery. This includes moving any obstacles and covering floors and surfaces.

You can read more about our terms and conditions for preparing for your delivery here.

If the delivery took place more than 24 hours ago and was not reported to the delivery partner directly within 24 hours, we will not be able to accept your claim.