We're sorry to hear that you've received the incorrect item(s)!

Before contacting us, we kindly ask that you review your order confirmation to check against the items you purchased. We recommend comparing the product description and SKU code.

If you have received what you ordered, but maybe ordered the wrong thing, we recommend arranging a return via our Returns Portal here.

If you have received item(s) different to what you ordered, please get in touch. It will be really helpful for our investigation if you can attach images of the item you've received, clearly displaying the SKU code on the product(s) packaging, labels and/or boxes.